New sellers are facing pressing challenges in the distribution industry.
Articles
Menu
The stakes are high: Distributors must protect their businesses.
Distributors may be losing sight of what really matters when selecting a CRM.
Upcoming Programs
Wholesale Change: Unlocking the Power of AI – A Case Study with Millcraft
May 8 @ 12:00 pm - 1:00 pm EDT
Can AI truly make a real-world difference, today, in a mid-sized distribution company? The answer is yes and Millcraft is one company who did it by focusing on adopting the latest technology and recruiting and training a workforce that understands how to use it. Among other solutions the company has implemented AI tools for order automation that has increased touchless ordering to 60%.
Join us on the Wholesale Change Show with hosts Ian Heller and Jonathan Bein, Ph.D. when we’ll welcome our guest Travis Mlakar, president of Millcraft. Learn how Travis incorporated AI to make a significant difference, freeing up employee time to focus on what is truly valuable to the customer. Travis will also discuss the next steps for the company. Using advanced analytics along with AI, Travis will be optimizing cross selling, supply, and other areas for ready for advancement.
Details
- Date:
- May 8
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Wholesale Change Show
- Website:
- https://pages.distributionstrategy.com/acton/media/6612/unlocking-the-power-of-ai
Learn how Travis Mlakar incorporated AI to make a significant difference.
State of Customer Experience in Distribution
May 15 @ 12:00 pm - 1:00 pm EDT
Customers today have so many choices at their fingertips. Winning and keeping their loyalty has never been more challenging as new tools and expectations emerge. They have high expectations that the companies they do business with will provide an exceptional, personalized experience across all channels. In today’s competitive landscape, exceptional customer experience (CX) is no longer optional; it’s essential for survival and growth.
Join our webcast May 15 at 9 PT/12 ET for the State of Customer Experience in Distribution and discover how to elevate your customer experience (CX) strategy. Specifically tailored for the distribution industry, the webcast will dive into leveraging data to understand customer needs.
Benchmark your CX: We’ll explore industry benchmarks to identify areas where distribution companies excel and where there’s room for improvement.
Unlock the power of NPS: Discover how Net Promoter Score (NPS) can provide valuable insights into customer sentiment and guide your CX and company improvement initiatives.
Building a customer-centric culture: We will discuss how to build a customer-centric culture and foster a company-wide commitment to customer success. We will discuss how a positive employee experience is intrinsically linked to enhanced customer experience.
Register today and continue down the path of creating truly exceptional customer experiences that set your business apart from the competition.
Details
- Date:
- May 15
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://Pages.DistributionStrategy.com/acton/media/6612/state-of-customer-experience-in-distribution
Related Events
-
Technology Leader Panel: Unleashing the Power of Technology in Sales — Transform Your Strategy
June 19 @ 12:00 pm - 1:00 pm EDT
Join us for the State of Customer Experience in Distribution and discover how to elevate your customer experience (CX) strategy.
Technology Leader Panel: Boosting Your Profits with Technology
May 22 @ 12:00 pm - 1:00 pm EDT
Join us for an enlightening panel discussion Boosting Your Profits with Technology, May 22 at 9 PT/12 ET, designed for distribution executives who want to harness cutting-edge technology to enhance operational efficiency, customer satisfaction and bottom-line results.
Our panelists represent companies at the forefront of technological innovation, including Epicor, one of the leading and most-trusted ERP providers to distribution, and Esker, a pioneer in automating source-to-pay and order-to-cash processes.
They’ll discuss how to use technology to streamline operations and improve customer satisfaction to significantly improve profitability and growth.
Details
- Date:
- May 22
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://pages.distributionstrategy.com/acton/media/6612/boosting-your-profits-with-technology
Related Events
-
Technology Leader Panel: Unleashing the Power of Technology in Sales — Transform Your Strategy
June 19 @ 12:00 pm - 1:00 pm EDT
Join us for a panel discussion designed for distribution executives who want to harness cutting-edge technology to enhance operational efficiency.
Technology Leader Panel: Unleashing the Power of Technology in Sales — Transform Your Strategy
June 19 @ 12:00 pm - 1:00 pm EDT
In today’s competitive distribution space, leveraging technology in sales is not just an option — it’s a necessity. Join us on June 19 at 9 PT / 12 ET for a Technology Leader Panel: Unleashing the Power of Technology in Sales – Transform Your Strategy. Join industry leaders Unilog, Esker, Luminos Labs and Epicor to explore strategies and solutions that can transform your sales processes, including:
- Digital Transformation in Sales: Understand how ERP systems, ecommerce platforms and AI-powered tools can streamline operations, improve accuracy and drive sales growth.
- Optimizing Customer Experience: Learn how to leverage technology to offer personalized, responsive and seamless experiences that meet the changing expectations of your customers.
- Sales Process Automation: Discover how automating sales processes can reduce manual errors, increase productivity and allow your team to focus on sales initiatives.
- Analytics and Insights: Gain insights into how advanced analytics and data-driven strategies can inform decision-making, forecast trends and enhance sales performance.
- Real-World Applications: Hear success stories and case studies from companies that have successfully integrated these technologies into their sales strategies, driving significant performance and customer satisfaction improvements.
Details
- Date:
- June 19
- Time:
-
12:00 pm - 1:00 pm EDT
- Event Category:
- Upcoming Program
- Website:
- https://pages.distributionstrategy.com/acton/media/6612/unleashing-the-power-of-technology-in-sales
Related Events
Join industry leaders Unilog, Esker, Luminos Labs and Epicor to explore strategies and solutions that can transform your sales processes.
Are you among the reported 80% of business leaders unsatisfied with the performance of your customer relationship management (CRM) system? Your CRM collects a
Mark Brohan on where AI is heading and what you need to know now.
Early AI adopters are realizing massive advantages over competitors.
Distributors are experiencing a fundamental change in how they engage with customers.
The window for large, across-the-board price increases has now closed.
Distributors need a modern-day activity costing model to turn around activity-negative customers.
Attacks in the Red Sea bring more instability.
How to sustain profit margins in today’s economy.
A checklist to help distributors amp up growth in 2024.
Learn how technology can help distributors keep the lights on.
Navigate the digital customer experience in distribution.
How marketing can shift from traditional marketing to a revenue engine.
Convince decision-makers the ends (a marketplace) justify the means.
Increase sales velocity and win rates with a more purposeful approach.
A blueprint to elevate business development and grow through account acquisition.
How distributors can use AI to achieve greater efficiency and effectiveness.
Experts share their take on the evolving role of CRM in distribution.
Dirk Beveridge shares how ISA members and volunteers are a Force for Good.
Takeaways for distribution leaders from Elon Musk’s history at SpaceX, Tesla and Twitter (X).
How to avoid sapping earnings as sales grow.
Jay Greyson shares how and why distributors should prepare for an equity event.
Like ERP and ecommerce, AI’s main function is to make things easier for users.
Customer experience has emerged as a critical differentiator.
How can distributors blend these two seemingly contradictory concepts?
Marketplaces require a carefully crafted strategy and the right tools.
An AI revolution in distribution will be powered by data.
Distributors are dipping their toes in the water with AI in sales and marketing.
Key takeaways from the final day of the Applied AI for Distributors conference.
Key takeaways from the first 24 hours of the first event ever focused on AI for distributors.
Drought conditions in the Panama Canal are stalling the supply chain.
John Stegeman, who is retiring, made an impact at White Cap.
Learn how M&A is changing the electrical channel ecosystem.
Dirk Beveridge encourages distributors to double down on their family cultures.