We asked distributors how happy they were with their sales efforts, and only 45% of distributors who responded to our survey were satisfied. Dissatisfaction may be tied to supply chain …
2022 State of Distributor Sales: Rewriting the Distributor Sales Playbook for a New Era Read More »
It can be challenging for distributors to figure out what their customers really want, so we asked them. In this report, you’ll learn what customers expect from you throughout the …
The State of Distributor Customer Experience: What Customers Want Read More »
There’s no “typical” tech stack for a distributor. There are more than 400,000 distribution companies from the very small to the very large in the U.S. alone, spanning dozens of …
2022 State of Technology in Distribution: A Guide for Growth Read More »
Get the second part of the State of eCommerce in Distribution now. See how your distributor peers are planning to enhance and augment their ecommerce capabilities over the next three …
Best Practices in Building an Omnichannel Experience Read More »
Get the second part of the State of eCommerce in Distribution now. See how your distributor peers are planning to enhance and augment their ecommerce capabilities over the next three …
Have distributors continued to adopt ecommerce at a rapid pace? How are they integrating digital channels into their go-to-market approach? Find out in the first of two reports featuring the …
B2B buyers expect a supplier to provide the same experience regardless of how and where they interact. That means that all information must be consistent and real-time regardless of if …
Customers Want a Better Experience. Enter: Unified Commerce Read More »
The basic integrated sales team model blends traditional field sales representatives, telephone-based sales, customer service agents and marketing contacts, including a customer-focused website. This approach allows a distributor to use …
A Framework for Implementing an Integrated Sales Model Read More »
Several diagnostic and analytical tools can help a company understand the potential impact of an integrated sales team model and design. This report details two diagnostic tools, the salesperson lifecycle …
There are many faces to inside sales – but most of them have nothing to do with actual sales. This report sheds light on how distributors have historically used telephone-based …
Most distributors don’t view their inside sales team as a proactive sales force. It’s relatively rare for inside sales reps to make outbound calls to generate more business or to …
The data is clear: Your customers prefer more efficient electronic shopping and buying methods. The data and analysis in this report, based on surveys of more than 3,800 distributor customers …
The pandemic fundamentally changed how distributor sales organizations went to market in 2020. The effects continue in 2021. Download this free report on the results of our 2021 State of …
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