In wholesale distribution, the buying process isn’t always as clear-cut as we think it is. And it’s not just one process.
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Small and mid-sized businesses (SMBs) are increasingly turning to self-service technologies to streamline operations, meet customer expectations, and drive revenue growth.
The hot new form of AI is rapidly spreading into the business world. Two distributors describe their AI journeys.
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Regardless of how we got here, what many of us discovered is a career that offers more than just selling and moving boxes.
WMS, LMS, OMS, WES, YMS: whatever acronym we use, they’re all tools, but they’ll never replace the need for leadership.
Trent Gillespie will detail approach to AI in a keynote entitled “Designing an AI-enabled business” at Distribution Strategy Group’s Applied AI for Distributors conference.
Recent Reports
Don’t know where to start with distribution technology? Our technology leader panel has some ideas.
Is your team prepared for the potential of an economic storm?
Learn how to overcome reverse logistics challenges.
Don’t disrupt customer experiences with poor internal workflows.
How inventories are stored makes a substantial impact on workflows and productivity.
Distributors need to invest in developing front-line sales managers.
Offer better service and a more consultative experience with the help of AI.
Post-pandemic, businesses are finding these five areas of employee engagement more challenging than ever.
Ryan Loos, Chief Financial Officer at ConEquip Parts & Equipment, talks with Distribution Strategy Group about growth without an ecommerce footprint.
J.D. Ewing, CEO of COE Distributing, shares his advice for distributors.
Addressing the inefficiencies in the online payment process is the key to incredible revenue-generating opportunities.
How can technology free your team up to do more important tasks?
Find out how to become a force-multiplier for your company.
The cost of losing customers goes beyond just the lost revenue.
To attract and retain good people, we have to rethink our language surrounding employee management.
Behavioral economics is the key to selling better, marketing with more intent and persuading others.
Companies that focus on Customer Experience often outperform those that do not.
Here’s how to hire the right people to achieve Olympic results.
Mark Peck shares ways distributors can build and manage successful inside sales programs.
BC&S CEO Eric Chernik shares principles proven to achieve fast growth and strong financial return.
Distributors must step up or risk losing their hold on the B2B market.
Sales reps should be looking at their CRMs upwards of 30 times per day.
Relationship selling is dying, but relationships in selling is alive and well.
Get a picture of what the customer cares about before you start making changes.
Benj Cohen shares his take on McKinsey’s must-dos to win customer loyalty today.
It’s time to redefine the future of distribution.
Here are the traps to avoid when implementing a Net Promoter Score (NPS) program.
eCommerce can enhance productivity, bring in new business and improve market share during a slowdown.
B2B buying research studies consistently report that modern buyers are disappointed with their seller counterparts. Here’s why.
If you measure your ecommerce success with this ROI model, you’re doing it wrong.