The game doesn’t end when the shift is over. It lives on in every person you’ve lifted up and every team you’ve shaped.
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In wholesale distribution, the buying process isn’t always as clear-cut as we think it is. And it’s not just one process.
Small and mid-sized businesses (SMBs) are increasingly turning to self-service technologies to streamline operations, meet customer expectations, and drive revenue growth.
Upcoming Programs
Join us on June 11, 2025 at 9 PT / 12 ET as we delve into the current state of distributor pricing and costing
Join us on June 18, 9 PT/12 ET, to explore the data infrastructure behind the electrical, HVAC, and plumbing industries, and where it’s headed
Join us on Thursday, June 19, 2025 at 9 PT/12 ET for a new AI News and Gurus: The Show for Intelligent Distributors
The hot new form of AI is rapidly spreading into the business world. Two distributors describe their AI journeys.
Regardless of how we got here, what many of us discovered is a career that offers more than just selling and moving boxes.
WMS, LMS, OMS, WES, YMS: whatever acronym we use, they’re all tools, but they’ll never replace the need for leadership.
Recent Reports
In this webinar you’ll learn how to build the right customer experience to compete effectively in the future.
Our guest, Barb Zimmerman, Managing Director at ITDirections, joins us for a presentation about cloud ERP. Barb shares her expertise on how distributors can
Now more than ever, the need for talent in your organization is critical. With the recovering economy but continuing virus fallout, distributors need the
We expect that cloud-based ERP will be nearly universally adopted within the next decade.
In this free webinar, we discuss how distributors have historically used telephone-based sales reps, how successful these programs have been, and how this has
Product shortages, supply-chain delays, hard-to-find labor – what are the best practices in navigating through the current supply chain madness?
Your value proposition – not the age of the buyer – determines the value your sales reps can add.
In this free webinar you’ll get the latest research on manufacturers’ plans to reach the end-user, and how distributors fit into the picture.
Here’s why an increasing number of manufacturers are going direct to the end customer.
In this episode you’ll hear from this visionary leader about how they came to the decision and how the journey is going.
Here are more than 40 ways distributors are using analytics to improve sales effectiveness, increase efficiencies, and drive growth.
An early jump into next-generation capabilities could help distributors grow at twice the rate of the economy.
In this episode we spoke with Barry Litwin, CEO of Global Industrial Supply, a $1B distributor focusing on small and midsize businesses.
Take bold action to meet build an efficient, seamless experience no matter the channel your customers are shopping and buying from.
As many distributors wonder how to respond to the breathtaking growth of Amazon Business, Office Depot has gone on to create what looks like
Distributors learned some difficult lessons through the pandemic, and they’re planning to build resilience by investing further in digital capabilities, accommodating remote work where feasible, and more. This post
Join us for a fireside chat with Dawn Zassick, VP Customer Solutions at Magnitude Agility, for insider tips on using your product data to
Platforms are indeed “eating the world.” Most distributors can still choose whether they will do the eating or be the meal. This post presents
The difficult post-pandemic labor market is having an impact on businesses across industries from retail and hospitality to manufacturing and distribution. While there is high demand
Safety distributor Arbill has developed a deep set of services, including training and compliance, as well as a private-label product line to meet customers’
In this episode of Wholesale Change Ian Heller and Jonathan Bein talked about how conversations around the role of the sale rep today need
Read how HVAC distributor Gustave Larson has introduced and driven real value from innovative services. Andrew Larson, the long-time CEO and chairman of Gustave Larson, an HVAC
his free webinar we shared the results of our research on what your customers want in 2021 and beyond.
Distributors continue to fall behind in building websites that meet their customers’ needs better than other choices, such as search engines and manufacturers’ digital
Take a closer look at how the PPE industry changed overnight when COVID-19 hit last year and the challenges that have come with that,
Get an insider’s look at how private equity (PE) firms evaluate distribution companies, from people and processes to market opportunities. John Schweig, Chairman of the Board at BlackHawk Industrial and
In this webinar, we reveal the results of our survey of distributors on how they’re using analytics now and their plans for leveraging data
Distributors must implement a state-of-the-art tech stack to preserve market share, according to Ian Heller in the NAW research report, “Strategic Change During Disruption:
In this webinar, Jonathan Bein and Rob Kelley present technologies that dramatically shorten the time from procurement to payment while reducing errors, rework and
In his book, The Distributor’s Fee Based Services Manifesto: Why You Need to Consider Charging for Your Services, distribution expert Frank Hurtte argues that distributors face a tough challenge. As market