Order processing rarely grabs headlines, but it often determines whether a distributor protects margin or watches it slip away.
Articles
Menu
You get tested when power and systems go out and you’ve got three hours to figure it out before you miss every commitment.
Smart logistics technology isn’t replacing human expertise, it’s amplifying it.
Upcoming Programs
Join us on Sept 10, 9 PT/12 ET, as we explore how top-performing distributors are building engagement that fuels performance and loyalty.
Join us on Sept 11, 2025 at 9PT/12ET as we navigate both economic forecast trends with Economist Alex Chausovsky.
Join us on Sept 17, 2025 at 9PT/12ET as we delve into what real AI adoption looks like in the field today and how
Join us on Sept 24, 2025 at 9PT/12ET as top technology leaders will help you prioritize and make smarter technology decisions.
Palmer Holland, a Cleveland-based specialty chemical and ingredient distributor, has launched an AI-driven product knowledge platform aimed at streamlining how customers and suppliers access
Pattern uses artificial intelligence and machine learning to process more than 46 trillion data points and add 100 billion more each week.
As a catalyst for transformation, e-commerce strategies can be tailored for distribution and leveraged to facilitate improvements across customer experience, sales enablement, and supply
Services go through predictable stages and become mature, price-sensitive and commoditized.
Syndication is a tool for manufacturers to easily and efficiently get information to their partners.
Sales coaching is the most powerful tool for improving employee performance and company results.
Hoplin shares distributors’ key concerns and how NAW is working to support distributors.
We talked with Jeff McLendon on bridging the generational gap in the workplace.
How can distributors differentiate amid stiffening competition from B2B marketplaces?
Value can be defined, marketed and delivered in such a way that it improves profitability.
One of enablement’s key responsibilities is preparing and supporting your sellers to go to market.
MSC Industrial Supply shares how they are redefining the way they support their customers.
Randy Eddy sat down with us to talk about why culture is so important and how to measure it.
Everything about the event was first rate – from the destination to the food to the quality and productivity of the meetings.
Are some distributors lulled by a false sense of security post-pandemic?
The goal of enablement is to support sellers and as a result, improve sales performance.
Monte Salsman, president of the Winsupply Acquisitions Group, joined us on a recent episode of the Wholesale Change show to talk about the company’s
Most distributors in a recent DSG report said they were unhappy with their lead-generating efforts.
Determining what your customers want is the foundation for an extraordinary customer experience.
We spoke with Byrnes about how distributors can take back control in this unpredictable market.
Distributors can learn from Spotify’s success delivering a personalized listening experience for every customer.
Learn how distributors can evaluate and categorize their customer base – profit peaks, profit drains and profit deserts – and make a plan to
Beveridge believes distributors have a unique opportunity to bring deeper meaning to their organizations.
In this webinar, Erik Gershwind, President and CEO of MSC Industrial Supply Co., talked about how the company has reimagined its value proposition, driven
In some distribution companies, CSRs have become profitable sellers.
Al Bates talks the myths surrounding profitability, key margin drains and the steps distributors can take to climb out of their rut.
In this episode of Wholesale Change, Dirk shared why distributors must adopt new ways of leading their companies to build a sustainable business today.
Where do you start in evaluating your existing technology – and then building the right set of technology solutions for your customers based on
Companies are developing solutions designed for industrial distributors to help them save time, boost productivity and cut expenses.
Dakota Supply Group CEO Paul Kennedy talks about how the 124-year-old company drives value in rural markets across the Midwest.
Profitability expert Dr. Al Bates joined us on the Wholesale Change show to talk about why distributors are stuck in a profitability “rut” and
Labor shortages, port congestion and manufacturing delays are throwing off the supply chain’s delicate balance. Higher demand for products is exacerbating supply chain challenges.
In this free webinar, DSG Principals Jonathan Bein, Ph.D., and Ian Heller lead a presentation of the research, along with recommendations you can act