Order processing rarely grabs headlines, but it often determines whether a distributor protects margin or watches it slip away.
Articles
Menu
You get tested when power and systems go out and you’ve got three hours to figure it out before you miss every commitment.
Smart logistics technology isn’t replacing human expertise, it’s amplifying it.
Upcoming Programs
Join us on Sept 10, 9 PT/12 ET, as we explore how top-performing distributors are building engagement that fuels performance and loyalty.
Join us on Sept 11, 2025 at 9PT/12ET as we navigate economic forecast trends with Economist Alex Chausovsky.
Join us on Sept 17, 2025 at 9PT/12ET as we delve into what real AI adoption looks like in the field today and how
Join us on Sept 24, 2025 at 9PT/12ET as top technology leaders will help you prioritize and make smarter technology decisions.
Palmer Holland, a Cleveland-based specialty chemical and ingredient distributor, has launched an AI-driven product knowledge platform aimed at streamlining how customers and suppliers access
Pattern uses artificial intelligence and machine learning to process more than 46 trillion data points and add 100 billion more each week.
As a catalyst for transformation, e-commerce strategies can be tailored for distribution and leveraged to facilitate improvements across customer experience, sales enablement, and supply
Marketplaces have moved that endless assortment right in front of the customer. This has changed the dynamics for distributors and even more for master
Learn about growth options for master distributors, including how they might work with certain marketplaces.
Berkshire eSupply benefits by making its products available on hundreds (and potentially thousands) of websites operated by small and midsize industrial distributors. It’s a great plan,
Our Wholesale Change hosts and Tisdale discuss ADI’s remarkable journey.
Having robust digital capabilities is no longer optional for distributors who want to retain channel share.
Keeping the customer at the center is key to providing the product data a customer needs to find a product, then transact.
art of our Reinvention of Distributor Sales and Service series you’ll learn best practices in implementing a new model for engaging with your customers.
Marketplaces represent an existential challenge for master distributors.
Helgi Leja, of Distribution Performance Solutions, and Bruce Strahan, of Argon & Co., talk about managing through a supply chain crisis like the one
Whatever your company’s size, it is necessary to prepare for operational obstacles that may come your way. Here are five strategies to build resiliency
This is the second of three webinars on the Reinvention of Distributor Sales and Service. You’ll learn the value of and process for creating
What keeps Jennifer Murphy, President of NetPlus Alliance, up at night in a time of consolidation and disruption? The independent distributor’s relevance.
With his team, managing director Chuck Cohen has put his money where his mouth is by changing every foundational IT system at Benco Dental,
We recommend distributors focus on getting their core technology stacks right so they provide solid foundations for adding on enhanced and emerging components.
In this webinar you’ll learn how to build the right customer experience to compete effectively in the future.
Our guest, Barb Zimmerman, Managing Director at ITDirections, joins us for a presentation about cloud ERP. Barb shares her expertise on how distributors can
Now more than ever, the need for talent in your organization is critical. With the recovering economy but continuing virus fallout, distributors need the
We expect that cloud-based ERP will be nearly universally adopted within the next decade.
In this free webinar, we discuss how distributors have historically used telephone-based sales reps, how successful these programs have been, and how this has
Product shortages, supply-chain delays, hard-to-find labor – what are the best practices in navigating through the current supply chain madness?
Your value proposition – not the age of the buyer – determines the value your sales reps can add.
In this free webinar you’ll get the latest research on manufacturers’ plans to reach the end-user, and how distributors fit into the picture.
Here’s why an increasing number of manufacturers are going direct to the end customer.
In this episode you’ll hear from this visionary leader about how they came to the decision and how the journey is going.
Here are more than 40 ways distributors are using analytics to improve sales effectiveness, increase efficiencies, and drive growth.
An early jump into next-generation capabilities could help distributors grow at twice the rate of the economy.
In this episode we spoke with Barry Litwin, CEO of Global Industrial Supply, a $1B distributor focusing on small and midsize businesses.
Take bold action to meet build an efficient, seamless experience no matter the channel your customers are shopping and buying from.
As many distributors wonder how to respond to the breathtaking growth of Amazon Business, Office Depot has gone on to create what looks like
Distributors learned some difficult lessons through the pandemic, and they’re planning to build resilience by investing further in digital capabilities, accommodating remote work where feasible, and more. This post